Frequently Asked Questions | MyLoan

In our FAQ section you will find the most common questions asked in our customer service regarding our loan platform. If you have a question not listed here, please contact our customer service!

The criteria change often, as we add new lenders to our platform. However, some main criteria have always held:

1) You have to older than 18 years

2) Your employment should have lasted for more than 6 months

3) Your loan should not be more than 8 times larger than your monthly income

We will contact banks on your behalf in order to secure loan offers for you. Hopefully, you will get many loan offers - but we cannot in advance tell you what the interest rate will be. That depends on the lender, and you will see the rate and tenure only after you have applied and received a loan offer from one of our partner lenders.

This will depend on the loan offer that you get - some of the lenders require more documentation than others. Most of the lenders want to see some proof of income, proof of employment and ID. But you only need to present these when asked to do so!

A bad credit report means it will be harder than normal to get a loan. However, it is not impossible to get a loan offer from our partners. Your status might reflect on the interest rate offered though.

Unfortunately, we cannot say the specific reason for this. Typically, it is because of a bad credit report, false information, or then you do not fit the segment of the lenders.

We only tell the customers the "Effective interest rate". The Effective interest rate measures the true interest you will be paying on your outstanding loan.

The effective interest rate is the only easy for you to compare without the risk of being tricked.

Almost all lenders allow early repayment, in fact, they are very pleased if you do this. However, it is an important thing to look at when you sign the loan agreement which you will receive directly from the lender.

The lenders (banks) have their sources to verify your information. If any of the information submitted is untrue, your application will be rejected sooner or later. This is why the information on salary and existing loans needs to be accurate.

Yes, all the links that we provide on myLoan.co.za are safe for you to follow.

Yes, you can reapply 30 days after you first applied, and we will contact lenders on your behalf again. Things may change quickly!

We will normally make a series of API calls to our partners to get the best offers quickly to our customers. However, some of our partners work with us without having a full API.

Great, we are always looking for trustworthy lenders to make our customers happier. Please contact us in order to see if your company is a good fit for our customers.